Evolv AI Blog

How Telcos Can Reduce Churn by Improving CX

3 min read

How Telcos Can Reduce Churn by Improving CX

The shift in daytime internet usage away from corporate office spaces to home offices placed a great deal of pressure on communications service providers (CSP) in the last year. In the average home, usage spiked from a few hours of evening...

Beyond Awareness: CX, DEI and Lessons from Women Digital Leaders

3 min read

Beyond Awareness: CX, DEI and Lessons from Women Digital Leaders

At a time where awareness is heightened on the subjects of diversity, equality and inclusion (DEI), brands are under pressure to take a stand in a...

Optimizing CX for the Everything Customer

3 min read

Optimizing CX for the Everything Customer

A few years back, Gartner coined the phrase the ‘Everything Customer’ describing how CX expectations have expanded to go beyond omni-channel to...

How Experimentation Drives Insights in the Post-Cookie Landscape

3 min read

How Experimentation Drives Insights in the Post-Cookie Landscape

Many companies breathed a collective sigh of relief last June when Google Chrome announced it would delay removing their support of third party...

What Does the Ocean and CX Have in Common?

2 min read

What Does the Ocean and CX Have in Common?

Even when you know the ocean,

Mobile First, CX Foremost: Strategies for Optimizing Commerce Experiences

3 min read

Mobile First, CX Foremost: Strategies for Optimizing Commerce Experiences

Mobile commerce is growing—by the end of 2021, it is estimated that 53.9% of US retail e-commerce will take place on mobile.

How to Maximize the Value of Your Retail Website

2 min read

How to Maximize the Value of Your Retail Website

The role of retail websites has become infinitely more complex as an increasing number of consumers seek to do their research and shopping online....

Finding New Value in Behavioral Data Without Third-Party Cookies

3 min read

Finding New Value in Behavioral Data Without Third-Party Cookies

With just 6 months left before Google Chrome eliminates support for third-party cookies, many companies are still in the dark as to how they will...

5 Key 2021 Mid-Year CX Trends to Capitalize On

3 min read

5 Key 2021 Mid-Year CX Trends to Capitalize On

As the summer months roll out, many companies are gearing up for a strong year finish. A growing optimism is being further fueled by the prospect of...

Customer Experience Lessons from Tesla’s Customer Journey Obsession

7 min read

Customer Experience Lessons from Tesla’s Customer Journey Obsession

Originally posted 6/21/2021. Updated 5/24/2024. Tesla, a pioneer in electric vehicle innovation, continues to drive the automotive industry toward a...

How to Solve the Top CX Challenges in Telecoms

3 min read

How to Solve the Top CX Challenges in Telecoms

In 2020, when most companies shifted to work-from-home setups, many telecoms operators and media providers found themselves at the centre of a storm....

Supporting Diversity and Equality

1 min read

Supporting Diversity and Equality

For Pride Month this June, Evolv pays tribute to the hard-won struggle for equality by the LGBTQ community. Great strides have been made towards...

Product Update: 4 New Features in May 2021

2 min read

Product Update: 4 New Features in May 2021

In May we brought you four new features aimed at helping you gain more insights to the success of your experiments:

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