4 min read
127% Conversion Lift Increases Bookings & Revenue for Leading Resort
Landal GreenParks offers a variety of vacation resorts across The Netherlands, Belgium, Germany and other European destinations. The company, which...
Travel, Tourism & Hospitality
4 min read
Continuous Experimentation: Airbnb's Customer Experience Blueprint For Every Travel Company To Follow
Originally published 9/14/22; Updated [NEW DATE]Travel has changed. The way people travel, why they travel, and the experiences they seek have become...
4 min read
Reviving Wanderlust: How the Travel Industry Bounced Back Post-Pandemic
Travel rebound is happening, but it’s not smooth sailing. Flight delays, cancellations and lost luggage are frustrating even the most seasoned of...
4 min read
Why Landing Page Optimization Is all About CX
For brands, competition is increasing on all fronts. It’s a challenging task to attract a customer’s attention enough to get them to click through to...
2 min read
The Role of AI in Innovative Travel Booking Experiences
While global travel may have been severely restricted in the past 18 months, travel companies have not been sitting idle. Even before the pandemic,...
3 min read
How Airlines Embrace New Trends to Satisfy Modern Traveler Expectations
As travel starts to open up again, it’s an entirely different experience—both for those traveling and for the airlines, cruise liners, hotels and...
3 min read
Optimizing CX for the Future of Travel Beyond 2021
The travel industry was one of the hardest hit when the pandemic resulted in border closures and travel restrictions. The good news is that as the...
3 min read
Tourism Strategy for 2021: Technology Transformation - Part 2
While Japan may not have been the hardest hit in terms of COVID-19 cases and deaths compared to other countries, its economy has not gone unscathed....
3 min read
Leisure Travel Market: Industry Turnaround - Part 1
Here is a shocking statistic: It is estimated that the pandemic will result in a global loss of more than $9 trillion in revenue for the travel...
3 min read
Restaurant of the Future—adapting and accelerating digital CX
If there’s an industry that’s owned the concept of customer experience, it’s casual restaurants. There are three terms that get thrown around fast...