Evolv AI Blog

The Amazon Challenge: Can Anyone Beat the Ecommerce Giant? Leveraging AI to Meet Dynamic Customer Expectations

3 min read

The Amazon Challenge: Can Anyone Beat the Ecommerce Giant? Leveraging AI to Meet Dynamic Customer Expectations

There’s little debate that in terms of e-commerce and customer experience (CX), Amazon dominates. While many companies were still trying to figure out how to transition to digital channels when the pandemic hit, Amazon simply shifted into cruise...

Trust vs Experience—How do Banks Balance Customer Experience and Risk?

3 min read

Trust vs Experience—How do Banks Balance Customer Experience and Risk?

The exponential growth in e-commerce adoption and the ability to transact instantly has become the expected norm for customers. As digital...

Why Customer Experience (CX) Centricity is Essential to e-Commerce

3 min read

Why Customer Experience (CX) Centricity is Essential to e-Commerce

In 2020, e-commerce experienced the equivalent of a 10-year growth spurt in just three months as a result of the pandemic. Businesses had to quickly...

How Airlines Embrace New Trends to Satisfy Modern Traveler Expectations

3 min read

How Airlines Embrace New Trends to Satisfy Modern Traveler Expectations

As travel starts to open up again, it’s an entirely different experience—both for those traveling and for the airlines, cruise liners, hotels and...

How to Rethink First Impressions to Work with Google Algorithms

3 min read

How to Rethink First Impressions to Work with Google Algorithms

Most digital leaders have experienced the frustration of trying to keep up with Google’s ever-changing algorithm updates. It is costly and...

The Art of Adaptation: Responding to Shifting Customer Requirements Quickly

3 min read

The Art of Adaptation: Responding to Shifting Customer Requirements Quickly

With so much shifting towards digital in the past year, brands realized they were not well equipped to keep up to the pace of change—especially when...

Growing On-Demand Home Improvement Services—Which Metrics Matter?

3 min read

Growing On-Demand Home Improvement Services—Which Metrics Matter?

Like many subscriptions, on-demand home improvement services is a rapidly growing industry. With people spending more time at home in 2020, but...

Experimenting for CX Excellence: Emulating Netflix and Amazon's Growth Strategies

3 min read

Experimenting for CX Excellence: Emulating Netflix and Amazon's Growth Strategies

Companies including Amazon, Netflix and Uber are well known as global business leaders, not just in terms of revenue and profits generated, but also...

AI's Role in Driving Sustainable Subscription Adoption

3 min read

AI's Role in Driving Sustainable Subscription Adoption

In 2020, online subscriptions, as an alternative to going to gym and grocery delivery, provided a lifeline for these industries in particular. Though...

Secure and Satisfied: How Antivirus Vendors Optimize CX to Drive Subscription Growth

2 min read

Secure and Satisfied: How Antivirus Vendors Optimize CX to Drive Subscription Growth

With the increase in online activity, there is also a growing need to keep information secure. Unfortunately, statistics show that people and...

Boosting Conversions in the Tech Market: Insights from UK-Based Consumer Electronics Brands

3 min read

Boosting Conversions in the Tech Market: Insights from UK-Based Consumer Electronics Brands

In the UK, consumer electronics and media make up the third largest segment in e-commerce, worth an estimated $16,356 million in 2020. While in the...

Gain Home Services Customers by Optimizing the Online Customer Experience (CX)

3 min read

Gain Home Services Customers by Optimizing the Online Customer Experience (CX)

It is estimated that the value of the ‘Global Online On-demand Home Services’ industry will exceed USD4.1Trillion by 2027 up from an estimated...

Product Update: Two New Features to Help Keep on Top of Optimization Projects

1 min read

Product Update: Two New Features to Help Keep on Top of Optimization Projects

As we head into Spring, we are introducing new features into the Evolv Platform to improve workflows:

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