Digital experience strategy & insights from Evolv AI

E-commerce and Retail

CX Optimization Strategies for Black Friday and Cyber Monday Promos

3 min read

CX Optimization Strategies for Black Friday and Cyber Monday Promos

According to the National Retail Federation (NFR), the holiday season accounts for 20% of total annual retail sales. Black Friday and Cyber Monday...

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Customer Loyalty at the Speed of Now: A Blueprint for CPG Brands

3 min read

Customer Loyalty at the Speed of Now: A Blueprint for CPG Brands

Traditionally CPG brands have relied on supply chains and various forms of advertising to raise brand awareness and connect with customers. Messaging...

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Performance Marketing No Longer Drives Value – Here’s What Does.

4 min read

Performance Marketing No Longer Drives Value – Here’s What Does.

An ad is only as good as the experience that follows it. How does ours rate?

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What’s the Value in Connecting Sustainability and Customer Experience?

4 min read

What’s the Value in Connecting Sustainability and Customer Experience?

Customer experience (CX) and sustainability are two of the leading trends currently impacting growth, customer loyalty and competitive advantage....

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How AI Improves Website Personalization With Automated Insights and Actioning

3 min read

How AI Improves Website Personalization With Automated Insights and Actioning

Just as in 2022, improving customer experience (CX) and personalization remain high priorities for companies seeking new ways to reach their growth...

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2022 State of Customer Experience: Mid-Year Update

5 min read

2022 State of Customer Experience: Mid-Year Update

Customer experience optimization is no longer a new trend. It’s now broadly recognized by most analyst firms as the key to achieving sustainable...

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What's The Most Effective Way to Optimize Digital Experiences?

3 min read

What's The Most Effective Way to Optimize Digital Experiences?

This is a state-of-the-art Philips TV—well at least it was in the 1970s. Full color, multi-channel and featuring a remote control. Mounted in a...

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5 Elements of Optimizing for Personalized CX

4 min read

5 Elements of Optimizing for Personalized CX

It’s common business practice when looking to achieve outcomes at scale to default to an approach of “majority rules”. Marketers look for the highest...

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How Experimentation can Improve Customer Loyalty and Grow CLV

4 min read

How Experimentation can Improve Customer Loyalty and Grow CLV

AI can give brands the opportunity to harness massive amounts of data and continuously learn what’s driving business impact in a fraction of the time...

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Unlocking Loyalty: How Improving CX Drives Higher Program Sign-ups

3 min read

Unlocking Loyalty: How Improving CX Drives Higher Program Sign-ups

Analyst reports consistently discuss customer experience (CX) as a business priority. At first glance, CX appears to be the silver bullet for...

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How to Overcome 5 Common Customer Experience CX Challenges in 2023

4 min read

How to Overcome 5 Common Customer Experience CX Challenges in 2023

Updated April 10, 2023 Across all industries, customer experience (CX) has become the focal point for brands looking for a competitive advantage. It...

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A New Look at Diversity to Massively Improve CX

3 min read

A New Look at Diversity to Massively Improve CX

In the complex world of digital customer experiences (CX), brands are working hard to understand customer intent and meet growing demands for...

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Lost in the Sea of Customer Experience? Harness the Power of Experimentation

3 min read

Lost in the Sea of Customer Experience? Harness the Power of Experimentation

Imagine falling overboard in the middle of the night into the vast Indian Ocean due to acute seasickness and then spending the next 29 hours...

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