Blog

e-commerce-and-retail

• all
• E-commerce and retail
• CX trends and metrics
• Customer retention and growth
• Personalization advancement
• Company and product updates
• Travel and restaurants
• Media and telecoms
• Financial services and retail banking
• News
• Diversity in Tech
• Cookieless future
• Generative AI
• High Tech
• Health and fitness industry
• + View more tags

CX Optimization Strategies for Black Friday and Cyber Monday Promos

3-minute read

CPG Brands Need a Pulse on Customer Loyalty Sooner: Here’s How To Win.

3-minute read

Is performance marketing killing customer experience?

4-minute read

What’s the Value in Connecting Sustainability and Customer Experience?

4-minute read

How AI Improves Website Personalization With Automated Insights and Actioning

3-minute read

2022 State of Customer Experience: Mid-Year Update

5-minute read

What's The Most Effective Way to Optimize Digital Experiences?

3-minute read

5 Elements of Optimizing for Personalized CX

4-minute read

How Experimentation can Improve Customer Loyalty and Grow CLV

4-minute read

How improving CX increases loyalty program sign-ups

3-minute read

How to Overcome 5 Common Customer Experience CX Challenges in 2023

4-minute read

A New Look at Diversity to Massively Improve CX

3-minute read

Without experimentation your CX could be lost at sea

3-minute read