Digital experience strategy & insights from Evolv AI

E-commerce and Retail (5)

How Experimentation Drives Insights in the Post-Cookie Landscape

3 min read

How Experimentation Drives Insights in the Post-Cookie Landscape

Many companies breathed a collective sigh of relief last June when Google Chrome announced it would delay removing their support of third party...

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Mobile First, CX Foremost: Strategies for Optimizing Commerce Experiences

3 min read

Mobile First, CX Foremost: Strategies for Optimizing Commerce Experiences

Mobile commerce is growing—by the end of 2021, it is estimated that 53.9% of US retail e-commerce will take place on mobile.

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How to Maximize the Value of Your Retail Website

2 min read

How to Maximize the Value of Your Retail Website

The role of retail websites has become infinitely more complex as an increasing number of consumers seek to do their research and shopping online....

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Finding New Value in Behavioral Data Without Third-Party Cookies

3 min read

Finding New Value in Behavioral Data Without Third-Party Cookies

With just 6 months left before Google Chrome eliminates support for third-party cookies, many companies are still in the dark as to how they will...

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5 Key 2021 Mid-Year CX Trends to Capitalize On

3 min read

5 Key 2021 Mid-Year CX Trends to Capitalize On

As the summer months roll out, many companies are gearing up for a strong year finish. A growing optimism is being further fueled by the prospect of...

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Customer Experience Lessons from Tesla’s Customer Journey Obsession

4 min read

Customer Experience Lessons from Tesla’s Customer Journey Obsession

Tesla is well known as a disruptor in the automotive industry who is not afraid to innovate or make future technologies more mainstream. The company,...

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The Amazon Challenge: Can Anyone Beat the Ecommerce Giant? Leveraging AI to Meet Dynamic Customer Expectations

3 min read

The Amazon Challenge: Can Anyone Beat the Ecommerce Giant? Leveraging AI to Meet Dynamic Customer Expectations

There’s little debate that in terms of e-commerce and customer experience (CX), Amazon dominates. While many companies were still trying to figure...

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Why Customer Experience (CX) Centricity is Essential to e-Commerce

3 min read

Why Customer Experience (CX) Centricity is Essential to e-Commerce

In 2020, e-commerce experienced the equivalent of a 10-year growth spurt in just three months as a result of the pandemic. Businesses had to quickly...

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How to Rethink First Impressions to Work with Google Algorithms

3 min read

How to Rethink First Impressions to Work with Google Algorithms

Most digital leaders have experienced the frustration of trying to keep up with Google’s ever-changing algorithm updates. It is costly and...

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The Art of Adaptation: Responding to Shifting Customer Requirements Quickly

3 min read

The Art of Adaptation: Responding to Shifting Customer Requirements Quickly

With so much shifting towards digital in the past year, brands realized they were not well equipped to keep up to the pace of change—especially when...

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Growing On-Demand Home Improvement Services—Which Metrics Matter?

3 min read

Growing On-Demand Home Improvement Services—Which Metrics Matter?

Like many subscriptions, on-demand home improvement services is a rapidly growing industry. With people spending more time at home in 2020, but...

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Experimenting for CX Excellence: Emulating Netflix and Amazon's Growth Strategies

3 min read

Experimenting for CX Excellence: Emulating Netflix and Amazon's Growth Strategies

Companies including Amazon, Netflix and Uber are well known as global business leaders, not just in terms of revenue and profits generated, but also...

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Gain Home Services Customers by Optimizing the Online Customer Experience (CX)

3 min read

Gain Home Services Customers by Optimizing the Online Customer Experience (CX)

It is estimated that the value of the ‘Global Online On-demand Home Services’ industry will exceed USD4.1Trillion by 2027 up from an estimated...

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