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Increasingly, enterprise companies with high growth targets are prioritizing strategies to improve customer experience (CX). Data from analysts suggests that improving CX is the fastest path to growth and that companies investing in CX are seeing on...
3 min read
In a recent Forbes Tech Council post, Pranav Desai, a Senior Vice President at Reputation brought up the subject of the 3 V's and the link to...
2 min read
Another month, another set of useful Evolv AI product updates. Get the latest news on how we can take your digital customer experiences (CX) to the...
2 min read
A recent report predicts 9% growth in retail in 2021 which puts it at its highest level in 20 years.
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Demographics have generally always been the go-to statistic when targeting and segmenting specific audiences. Age, gender, education, working or...
2 min read
Calculating customer acquisition cost (CAC) can be a somewhat depressing task for marketers and there’s an alarming trend.
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A common goal of E-commerce is to reduce friction in the customer journey. Making it simpler and easier to buy is a proven strategy to increase...
2 min read
Artificial Intelligence (AI) and Machine Learning (ML) are trending buzzwords and enablers for many interesting use cases across a number of...
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With 80% of customers more likely to buy from brands that provide a tailored experience, many brands rate personalization as their Number 1 priority....
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“He who holds the money, holds the power.”
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Today’s customers are always on, always connected and it’s changing how they use and shop for digital devices. 2020 was a wake-up call when life...
2 min read
Here’s an alarming statistic: 95% of product teams believe their websites are easy to use, but 43% of customers disagree. From this, it’s clear that...
2 min read
If driving revenue growth is the end goal, then improving the attach rate is one of the strategies to get there. Attach rate or product affinity...
