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For most brands aiming to improve customer experience (CX), analytics are invaluable and track the success metrics. In other words: how a particular product or campaign is performing, or in some cases not performing as expected. Having analytics...
3 min read
Speed matters—to both website visitors and existing customers, which is why brands that get it right benefit from higher conversions. But in the...
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Increasingly, enterprise companies with high growth targets are prioritizing strategies to improve customer experience (CX). Data from analysts...
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In a recent Forbes Tech Council post, Pranav Desai, a Senior Vice President at Reputation brought up the subject of the 3 V's and the link to...
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Another month, another set of useful Evolv AI product updates. Get the latest news on how we can take your digital customer experiences (CX) to the...
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A recent report predicts 9% growth in retail in 2021 which puts it at its highest level in 20 years.
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Demographics have generally always been the go-to statistic when targeting and segmenting specific audiences. Age, gender, education, working or...
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Calculating customer acquisition cost (CAC) can be a somewhat depressing task for marketers and there’s an alarming trend.
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A common goal of E-commerce is to reduce friction in the customer journey. Making it simpler and easier to buy is a proven strategy to increase...
2 min read
Artificial Intelligence (AI) and Machine Learning (ML) are trending buzzwords and enablers for many interesting use cases across a number of...
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With 80% of customers more likely to buy from brands that provide a tailored experience, many brands rate personalization as their Number 1 priority....
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“He who holds the money, holds the power.”
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Today’s customers are always on, always connected and it’s changing how they use and shop for digital devices. 2020 was a wake-up call when life...
