4 min read
There is a huge opportunity to improve the customer experience (CX) for clients in the healthcare insurance industry. But given the complexities involved and the concerns about exposing sensitive customer data, insurance providers or healthcare...
4 min read
The 2021 holiday shopping season was predicted to be a bumper year and it didn’t disappoint. Despite supply chain challenges and ongoing concerns...
4 min read
Having already navigated two turbulent years, most CEOs are feeling the pressure to sustain growth amid continued disruptions. A December 2021 survey...
4 min read
As we start the new year it’s a good time to reflect on what has changed in customer experience (CX) and unpack emerging trends for the year ahead.
4 min read
While brands are busy navigating the expectations of current customers), the next generation of shoppers are already quietly equipping themselves...
2 min read
It’s almost 2022! For many, 2021 has felt like a rollercoaster ride and continuation from 2020, with everything spinning and speeding up and feeling...
4 min read
2020 was the year that propelled digital transformation as companies had to pivot and quickly rely on e-commerce as a primary channel. In a matter of...
4 min read
According to Statistica, fashion e-commerce revenue accounted for $110.6 billion in sales in 2020. This despite a 15–20% decline in revenue predicted...
4 min read
For an industry that is accustomed to making sure customers get the best possible experiences, travel has certainly had to navigate a significant...
3 min read
With customer experience (CX) at the top of most business agendas, marketers are having to rethink how they engage with customers. It’s no longer...
1 min read
It feels surreal that it’s already the end of 2021—a year that’s flown by amid big challenges and expectations. We’ve expanded our teams in North...
4 min read
Strategies to improve customer experience (CX) are high on the business agenda for 2022 and with good reason. Instead of pricing or product, CX is...
3 min read
For most brands aiming to improve customer experience (CX), analytics are invaluable and track the success metrics. In other words: how a particular...
