2 min read
While global travel may have been severely restricted in the past 18 months, travel companies have not been sitting idle. Even before the pandemic, travel operators, agencies and associations were looking for ways to leverage digital technology to...
3 min read
Over the last few years, CEOs have been under a lot of pressure to innovate using technology. This has been driven from all sides of the business...
3 min read
For companies, CX improvements are measured in more conversions or sales. For customers it’s different. Remember the wonder of experiencing something...
3 min read
Women certainly hold their own with senior leadership positions in influential tech companies such as YouTube, Google, and SpaceX. Yet a 2018 survey...
3 min read
The shift in daytime internet usage away from corporate office spaces to home offices placed a great deal of pressure on communications service...
3 min read
At a time where awareness is heightened on the subjects of diversity, equality and inclusion (DEI), brands are under pressure to take a stand in a...
3 min read
A few years back, Gartner coined the phrase the ‘Everything Customer’ describing how CX expectations have expanded to go beyond omni-channel to...
3 min read
Many companies breathed a collective sigh of relief last June when Google Chrome announced it would delay removing their support of third party...
3 min read
Mobile commerce is growing—by the end of 2021, it is estimated that 53.9% of US retail e-commerce will take place on mobile.
2 min read
The role of retail websites has become infinitely more complex as an increasing number of consumers seek to do their research and shopping online....
3 min read
With just 6 months left before Google Chrome eliminates support for third-party cookies, many companies are still in the dark as to how they will...
3 min read
As the summer months roll out, many companies are gearing up for a strong year finish. A growing optimism is being further fueled by the prospect of...
