3 min read
With customer experience (CX) at the top of most business agendas, marketers are having to rethink how they engage with customers. It’s no longer about trying to attract customers with offers or selling them the benefits of a product or service to...
1 min read
It feels surreal that it’s already the end of 2021—a year that’s flown by amid big challenges and expectations. We’ve expanded our teams in North...
4 min read
Strategies to improve customer experience (CX) are high on the business agenda for 2022 and with good reason. Instead of pricing or product, CX is...
3 min read
For most brands aiming to improve customer experience (CX), analytics are invaluable and track the success metrics. In other words: how a particular...
3 min read
Speed matters—to both website visitors and existing customers, which is why brands that get it right benefit from higher conversions. But in the...
3 min read
Increasingly, enterprise companies with high growth targets are prioritizing strategies to improve customer experience (CX). Data from analysts...
3 min read
In a recent Forbes Tech Council post, Pranav Desai, a Senior Vice President at Reputation brought up the subject of the 3 V's and the link to...
2 min read
Another month, another set of useful Evolv AI product updates. Get the latest news on how we can take your digital customer experiences (CX) to the...
2 min read
A recent report predicts 9% growth in retail in 2021 which puts it at its highest level in 20 years.
3 min read
Demographics have generally always been the go-to statistic when targeting and segmenting specific audiences. Age, gender, education, working or...
2 min read
Calculating customer acquisition cost (CAC) can be a somewhat depressing task for marketers and there’s an alarming trend.
2 min read
A common goal of E-commerce is to reduce friction in the customer journey. Making it simpler and easier to buy is a proven strategy to increase...
2 min read
Artificial Intelligence (AI) and Machine Learning (ML) are trending buzzwords and enablers for many interesting use cases across a number of...
