4 min read
5 New CX Habits for 2022
As we start the new year it’s a good time to reflect on what has changed in customer experience (CX) and unpack emerging trends for the year ahead.
4 min read
Beyond Millennials and Gen Z: Generation Alpha's CX Revolution
While brands are busy navigating the expectations of current customers), the next generation of shoppers are already quietly equipping themselves...
2 min read
Happy New Year from your team at Evolv AI
It’s almost 2022! For many, 2021 has felt like a rollercoaster ride and continuation from 2020, with everything spinning and speeding up and feeling...
4 min read
Digital CX in 2021: What changed and what stayed the same?
2020 was the year that propelled digital transformation as companies had to pivot and quickly rely on e-commerce as a primary channel. In a matter of...
4 min read
Elevating Ecommerce: The Power of Seamless Digital Experiences for Consumer Conversion
According to Statistica, fashion e-commerce revenue accounted for $110.6 billion in sales in 2020. This despite a 15–20% decline in revenue predicted...
4 min read
Travel Trends 2022—5 Ways Operators Need to Use CX to Rebound
For an industry that is accustomed to making sure customers get the best possible experiences, travel has certainly had to navigate a significant...
3 min read
Forging Digital Bonds: The Critical Role of Customer Connections in Ecommerce
With customer experience (CX) at the top of most business agendas, marketers are having to rethink how they engage with customers. It’s no longer...
1 min read
Seasons Greetings from Michael Scharff
It feels surreal that it’s already the end of 2021—a year that’s flown by amid big challenges and expectations. We’ve expanded our teams in North...
4 min read
Mastering the Art of Data-Driven CX: 5 Techniques for Enhanced Experiences
Strategies to improve customer experience (CX) are high on the business agenda for 2022 and with good reason. Instead of pricing or product, CX is...
3 min read
The Power of Connecting Company Goals with Execution for Unmatched Customer Experience
For most brands aiming to improve customer experience (CX), analytics are invaluable and track the success metrics. In other words: how a particular...
3 min read
The Need for Speed: Enhancing E-commerce Conversions through Quicker Responses
Speed matters—to both website visitors and existing customers, which is why brands that get it right benefit from higher conversions. But in the...
3 min read
The CX Trap: 5 Ways Enterprise Companies Undermine Their Efforts to Improve
Increasingly, enterprise companies with high growth targets are prioritizing strategies to improve customer experience (CX). Data from analysts...
3 min read
3 Critical Elements of Website Personalization and Optimization
In a recent Forbes Tech Council post, Pranav Desai, a Senior Vice President at Reputation brought up the subject of the 3 V's and the link to...