Evolv AI Blog

Happy New Year from your team at Evolv AI

2 min read

Happy New Year from your team at Evolv AI

It’s almost 2022! For many, 2021 has felt like a rollercoaster ride and continuation from 2020, with everything spinning and speeding up and feeling somewhat out of control. It may be tempting to rationalize and plan for a better year in 2022, but...

Digital CX in 2021: What changed and what stayed the same?

4 min read

Digital CX in 2021: What changed and what stayed the same?

2020 was the year that propelled digital transformation as companies had to pivot and quickly rely on e-commerce as a primary channel. In a matter of...

Elevating Ecommerce: The Power of Seamless Digital Experiences for Consumer Conversion

4 min read

Elevating Ecommerce: The Power of Seamless Digital Experiences for Consumer Conversion

According to Statistica, fashion e-commerce revenue accounted for $110.6 billion in sales in 2020. This despite a 15–20% decline in revenue predicted...

Travel Trends 2022—5 Ways Operators Need to Use CX to Rebound

4 min read

Travel Trends 2022—5 Ways Operators Need to Use CX to Rebound

For an industry that is accustomed to making sure customers get the best possible experiences, travel has certainly had to navigate a significant...

Forging Digital Bonds: The Critical Role of Customer Connections in Ecommerce

3 min read

Forging Digital Bonds: The Critical Role of Customer Connections in Ecommerce

With customer experience (CX) at the top of most business agendas, marketers are having to rethink how they engage with customers. It’s no longer...

Seasons Greetings from Michael Scharff

1 min read

Seasons Greetings from Michael Scharff

It feels surreal that it’s already the end of 2021—a year that’s flown by amid big challenges and expectations. We’ve expanded our teams in North...

Mastering the Art of Data-Driven CX: 5 Techniques for Enhanced Experiences

4 min read

Mastering the Art of Data-Driven CX: 5 Techniques for Enhanced Experiences

Strategies to improve customer experience (CX) are high on the business agenda for 2022 and with good reason. Instead of pricing or product, CX is...

The Power of Connecting Company Goals with Execution for Unmatched Customer Experience

3 min read

The Power of Connecting Company Goals with Execution for Unmatched Customer Experience

For most brands aiming to improve customer experience (CX), analytics are invaluable and track the success metrics. In other words: how a particular...

The Need for Speed: Enhancing E-commerce Conversions through Quicker Responses

3 min read

The Need for Speed: Enhancing E-commerce Conversions through Quicker Responses

Speed matters—to both website visitors and existing customers, which is why brands that get it right benefit from higher conversions. But in the...

The CX Trap: 5 Ways Enterprise Companies Undermine Their Efforts to Improve

3 min read

The CX Trap: 5 Ways Enterprise Companies Undermine Their Efforts to Improve

Increasingly, enterprise companies with high growth targets are prioritizing strategies to improve customer experience (CX). Data from analysts...

3 Critical Elements of Website Personalization and Optimization

3 min read

3 Critical Elements of Website Personalization and Optimization

In a recent Forbes Tech Council post, Pranav Desai, a Senior Vice President at Reputation brought up the subject of the 3 V's and the link to...

Product Update: Usability and Personalization Improvements

2 min read

Product Update: Usability and Personalization Improvements

Another month, another set of useful Evolv AI product updates. Get the latest news on how we can take your digital customer experiences (CX) to the...

Holiday Retail Trends and How to Maximize Sales

2 min read

Holiday Retail Trends and How to Maximize Sales

A recent report predicts 9% growth in retail in 2021 which puts it at its highest level in 20 years.

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