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Analyst reports consistently discuss customer experience (CX) as a business priority. At first glance, CX appears to be the silver bullet for achieving revenue growth, increasing customer retention, and gaining a competitive advantage in the...
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Updated April 10, 2023 Across all industries, customer experience (CX) has become the focal point for brands looking for a competitive advantage. It...
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In the complex world of digital customer experiences (CX), brands are working hard to understand customer intent and meet growing demands for...
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Imagine falling overboard in the middle of the night into the vast Indian Ocean due to acute seasickness and then spending the next 29 hours...
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It’s an accepted reality that third-party cookies’ days are numbered. It’s not just being ushered in by GDPR or CCPA or the fact that Google is...
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As the business world continues to evolve into a hybrid, remote workspace, Telcos are acutely aware of their vital role in keeping everyone and...
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We are off to an exciting start for 2022 with a number of new capabilities and features available and coming soon. If you have any questions about...
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Modern digital lifestyles are built on a myriad of connections. As much as it’s convenient for customers to log-in and shop online, the ability of...
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As much as Consumer Packaged Goods (CPG) companies continually seek to expand their market share and household penetration, it is not an easy task....
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On Saturday, March 19, 2022, Evolv AI turned three years old. I could not be more proud of what we have accomplished and the future ahead of us. As I...
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The demand for personalization as a key element of a successful customer experience (CX) is not new. Heading into 2022, it is now one of the biggest...
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As brands seek to understand more about customer behavior, it’s becoming increasingly apparent that many influencing factors are interrelated. In the...
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The shift in customer preferences from in-store to digital channels has presented both challenges and opportunities for brands across many industries...
