3 min read
Co-Authored by: Jeff Burton (Full Cup Creative) and Dawn Ridge (Evolv AI) The increasing shift by consumers to use digital channels is undeniable. eMarketer reported that in 2020 e-commerce surged by 25.7% to $4.213 trillion and that 2021 is on...
4 min read
There is a huge opportunity to improve the customer experience (CX) for clients in the healthcare insurance industry. But given the complexities...
4 min read
The 2021 holiday shopping season was predicted to be a bumper year and it didn’t disappoint. Despite supply chain challenges and ongoing concerns...
4 min read
Having already navigated two turbulent years, most CEOs are feeling the pressure to sustain growth amid continued disruptions. A December 2021 survey...
4 min read
As we start the new year it’s a good time to reflect on what has changed in customer experience (CX) and unpack emerging trends for the year ahead.
4 min read
While brands are busy navigating the expectations of current customers), the next generation of shoppers are already quietly equipping themselves...
2 min read
It’s almost 2022! For many, 2021 has felt like a rollercoaster ride and continuation from 2020, with everything spinning and speeding up and feeling...
4 min read
2020 was the year that propelled digital transformation as companies had to pivot and quickly rely on e-commerce as a primary channel. In a matter of...
4 min read
According to Statistica, fashion e-commerce revenue accounted for $110.6 billion in sales in 2020. This despite a 15–20% decline in revenue predicted...
4 min read
For an industry that is accustomed to making sure customers get the best possible experiences, travel has certainly had to navigate a significant...
3 min read
With customer experience (CX) at the top of most business agendas, marketers are having to rethink how they engage with customers. It’s no longer...
1 min read
It feels surreal that it’s already the end of 2021—a year that’s flown by amid big challenges and expectations. We’ve expanded our teams in North...
4 min read
Strategies to improve customer experience (CX) are high on the business agenda for 2022 and with good reason. Instead of pricing or product, CX is...
