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A New Look at Diversity to Massively Improve CX

3 min read

A New Look at Diversity to Massively Improve CX

In the complex world of digital customer experiences (CX), brands are working hard to understand customer intent and meet growing demands for personalization. There’s no shortage of customer data, but finding and extracting the right data to be able...

Lost in the Sea of Customer Experience? Harness the Power of Experimentation

3 min read

Lost in the Sea of Customer Experience? Harness the Power of Experimentation

Imagine falling overboard in the middle of the night into the vast Indian Ocean due to acute seasickness and then spending the next 29 hours...

The Winning Formula: First-Party Data, AI, and Customer Loyalty in the Age of Personalization

3 min read

The Winning Formula: First-Party Data, AI, and Customer Loyalty in the Age of Personalization

It’s an accepted reality that third-party cookies’ days are numbered. It’s not just being ushered in by GDPR or CCPA or the fact that Google is...

From Customers to Advocates: Telco's Retention and Growth Strategies Fueled by CX

4 min read

From Customers to Advocates: Telco's Retention and Growth Strategies Fueled by CX

As the business world continues to evolve into a hybrid, remote workspace, Telcos are acutely aware of their vital role in keeping everyone and...

Product Update: Behavioral Targeting and New Integrations

2 min read

Product Update: Behavioral Targeting and New Integrations

We are off to an exciting start for 2022 with a number of new capabilities and features available and coming soon. If you have any questions about...

Resilient CEOs Are Harnessing AI to Navigate Volatile Markets

3 min read

Resilient CEOs Are Harnessing AI to Navigate Volatile Markets

Modern digital lifestyles are built on a myriad of connections. As much as it’s convenient for customers to log-in and shop online, the ability of...

Proven Tactics That Drive Brand Devotion in the CPG Sector

4 min read

Proven Tactics That Drive Brand Devotion in the CPG Sector

As much as Consumer Packaged Goods (CPG) companies continually seek to expand their market share and household penetration, it is not an easy task....

Evolv AI Turns 3 Years Old!

2 min read

Evolv AI Turns 3 Years Old!

On Saturday, March 19, 2022, Evolv AI turned three years old. I could not be more proud of what we have accomplished and the future ahead of us. As I...

With Customer Loyalty at Stake, How Are CEOs Approaching Personalization?

4 min read

With Customer Loyalty at Stake, How Are CEOs Approaching Personalization?

The demand for personalization as a key element of a successful customer experience (CX) is not new. Heading into 2022, it is now one of the biggest...

Exploring the Synergy Between Customer Experience and a Circular Economy

4 min read

Exploring the Synergy Between Customer Experience and a Circular Economy

As brands seek to understand more about customer behavior, it’s becoming increasingly apparent that many influencing factors are interrelated. In the...

What are CEOs prioritizing to create more consistent customer experiences?

3 min read

What are CEOs prioritizing to create more consistent customer experiences?

The shift in customer preferences from in-store to digital channels has presented both challenges and opportunities for brands across many industries...

Second-Hand Ecommerce: Redefining Customer Experience and Sustainability in the Circular Economy

3 min read

Second-Hand Ecommerce: Redefining Customer Experience and Sustainability in the Circular Economy

In 2020, the value of the second-hand clothing market was estimated at US $27 billion and is expected to grow to $77 billion by 2025 according to an...

How Landing Pages Became the Growth Engine for Telemarketing and Inside Sales Teams

3 min read

How Landing Pages Became the Growth Engine for Telemarketing and Inside Sales Teams

Co-Authored by: Jeff Burton (Full Cup Creative) and Dawn Ridge (Evolv AI) The increasing shift by consumers to use digital channels is undeniable....

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