2 min read
The Role of AI in Innovative Travel Booking Experiences
While global travel may have been severely restricted in the past 18 months, travel companies have not been sitting idle. Even before the pandemic,...
CX (7)
3 min read
Innovation Agenda and Shifting CEO Priorities
Over the last few years, CEOs have been under a lot of pressure to innovate using technology. This has been driven from all sides of the business...
3 min read
How to Create Feel-Good CX
For companies, CX improvements are measured in more conversions or sales. For customers it’s different. Remember the wonder of experiencing something...
3 min read
How Telcos Can Reduce Churn by Improving CX
The shift in daytime internet usage away from corporate office spaces to home offices placed a great deal of pressure on communications service...
3 min read
Optimizing CX for the Everything Customer
A few years back, Gartner coined the phrase the ‘Everything Customer’ describing how CX expectations have expanded to go beyond omni-channel to...
3 min read
Mobile First, CX Foremost: Strategies for Optimizing Commerce Experiences
Mobile commerce is growing—by the end of 2021, it is estimated that 53.9% of US retail e-commerce will take place on mobile.
2 min read
How to Maximize the Value of Your Retail Website
The role of retail websites has become infinitely more complex as an increasing number of consumers seek to do their research and shopping online....
3 min read
5 Key 2021 Mid-Year CX Trends to Capitalize On
As the summer months roll out, many companies are gearing up for a strong year finish. A growing optimism is being further fueled by the prospect of...
7 min read
Customer Experience Lessons from Tesla’s Customer Journey Obsession
Originally posted 6/21/2021. Updated 5/24/2024. Tesla, a pioneer in electric vehicle innovation, continues to drive the automotive industry toward a...
3 min read
How to Solve the Top CX Challenges in Telecoms
In 2020, when most companies shifted to work-from-home setups, many telecoms operators and media providers found themselves at the centre of a storm....
3 min read
The Amazon Challenge: Can Anyone Beat the Ecommerce Giant? Leveraging AI to Meet Dynamic Customer Expectations
There’s little debate that in terms of e-commerce and customer experience (CX), Amazon dominates. While many companies were still trying to figure...
3 min read
Trust vs Experience—How do Banks Balance Customer Experience and Risk?
The exponential growth in e-commerce adoption and the ability to transact instantly has become the expected norm for customers. As digital...
3 min read
Why Customer Experience (CX) Centricity is Essential to e-Commerce
In 2020, e-commerce experienced the equivalent of a 10-year growth spurt in just three months as a result of the pandemic. Businesses had to quickly...