3 min read
The Hidden Currency: Discovering the Role of Business Relationships in CX
It’s said that the greatest opportunities exist in the most challenging of times, and the strongest relationships are forged when we put the...
CX (5)
2 min read
Retail Banking: Stay Ahead of Market Changes and Customer Expectations
In 2020, the total value of payments made using a mobile device reached $503 billion. This highlights just one of the trends driving digital...
3 min read
How Media Companies Are Transforming Subscription Models with AI (and Increasing Revenue)
For customers to be able to enjoy an above average media viewing experience, it used to depend on the TV and entertainment set up, location and the...
2 min read
The Role of AI in Innovative Travel Booking Experiences
While global travel may have been severely restricted in the past 18 months, travel companies have not been sitting idle. Even before the pandemic,...
3 min read
Innovation Agenda and Shifting CEO Priorities
Over the last few years, CEOs have been under a lot of pressure to innovate using technology. This has been driven from all sides of the business...
3 min read
How to Create Feel-Good CX
For companies, CX improvements are measured in more conversions or sales. For customers it’s different. Remember the wonder of experiencing something...
3 min read
How Telcos Can Reduce Churn by Improving CX
The shift in daytime internet usage away from corporate office spaces to home offices placed a great deal of pressure on communications service...
3 min read
Optimizing CX for the Everything Customer
A few years back, Gartner coined the phrase the ‘Everything Customer’ describing how CX expectations have expanded to go beyond omni-channel to...
3 min read
Mobile First, CX Foremost: Strategies for Optimizing Commerce Experiences
Mobile commerce is growing—by the end of 2021, it is estimated that 53.9% of US retail e-commerce will take place on mobile.
2 min read
How to Maximize the Value of Your Retail Website
The role of retail websites has become infinitely more complex as an increasing number of consumers seek to do their research and shopping online....
3 min read
5 Key 2021 Mid-Year CX Trends to Capitalize On
As the summer months roll out, many companies are gearing up for a strong year finish. A growing optimism is being further fueled by the prospect of...
7 min read
Customer Experience Lessons from Tesla’s Customer Journey Obsession
Originally posted 6/21/2021. Updated 5/24/2024. Tesla, a pioneer in electric vehicle innovation, continues to drive the automotive industry toward a...
3 min read
How to Solve the Top CX Challenges in Telecoms
In 2020, when most companies shifted to work-from-home setups, many telecoms operators and media providers found themselves at the centre of a storm....