4 min read
Exploring the Synergy Between Customer Experience and a Circular Economy
As brands seek to understand more about customer behavior, it’s becoming increasingly apparent that many influencing factors are interrelated. In the...
CX (3)
3 min read
What are CEOs prioritizing to create more consistent customer experiences?
The shift in customer preferences from in-store to digital channels has presented both challenges and opportunities for brands across many industries...
3 min read
Second-Hand Ecommerce: Redefining Customer Experience and Sustainability in the Circular Economy
In 2020, the value of the second-hand clothing market was estimated at US $27 billion and is expected to grow to $77 billion by 2025 according to an...
3 min read
How Landing Pages Became the Growth Engine for Telemarketing and Inside Sales Teams
Co-Authored by: Jeff Burton (Full Cup Creative) and Dawn Ridge (Evolv AI) The increasing shift by consumers to use digital channels is undeniable....
4 min read
Empathy Meets Privacy: Improving CX in Healthcare with Data Security in Mind
There is a huge opportunity to improve the customer experience (CX) for clients in the healthcare insurance industry. But given the complexities...
4 min read
CX Lessons from the 2021 Holiday Shopping Season
The 2021 holiday shopping season was predicted to be a bumper year and it didn’t disappoint. Despite supply chain challenges and ongoing concerns...
4 min read
Vision 2022: What are CEOs prioritizing?
Having already navigated two turbulent years, most CEOs are feeling the pressure to sustain growth amid continued disruptions. A December 2021 survey...
4 min read
5 New CX Habits for 2022
As we start the new year it’s a good time to reflect on what has changed in customer experience (CX) and unpack emerging trends for the year ahead.
4 min read
Beyond Millennials and Gen Z: Generation Alpha's CX Revolution
While brands are busy navigating the expectations of current customers), the next generation of shoppers are already quietly equipping themselves...
4 min read
Digital CX in 2021: What changed and what stayed the same?
2020 was the year that propelled digital transformation as companies had to pivot and quickly rely on e-commerce as a primary channel. In a matter of...
4 min read
Elevating Ecommerce: The Power of Seamless Digital Experiences for Consumer Conversion
According to Statistica, fashion e-commerce revenue accounted for $110.6 billion in sales in 2020. This despite a 15–20% decline in revenue predicted...
4 min read
Travel Trends 2022—5 Ways Operators Need to Use CX to Rebound
For an industry that is accustomed to making sure customers get the best possible experiences, travel has certainly had to navigate a significant...
3 min read
Forging Digital Bonds: The Critical Role of Customer Connections in Ecommerce
With customer experience (CX) at the top of most business agendas, marketers are having to rethink how they engage with customers. It’s no longer...