Evolv AI Blog

CX (2)

AI Is Changing the Customer Experience—Here’s How

3 min read

AI Is Changing the Customer Experience—Here’s How

In an increasingly competitive marketplace, it’s critical to provide an excellent customer experience (CX). That’s never been truer than now, as many...

5 Digital Customer Experience Trends to Consider in 2023

3 min read

5 Digital Customer Experience Trends to Consider in 2023

Have you ever had a favorite café, restaurant or bar? Maybe you go back frequently because the servers know you by name. They know how you like your...

The Future of Conversion Rate Optimization Reads

3 min read

The Future of Conversion Rate Optimization Reads "AI"

Artificial intelligence (AI) isn’t a futuristic concept anymore—it’s here, and it’s already changing how we approach and realize results regarding...

Customer Loyalty at the Speed of Now: A Blueprint for CPG Brands

3 min read

Customer Loyalty at the Speed of Now: A Blueprint for CPG Brands

Traditionally CPG brands have relied on supply chains and various forms of advertising to raise brand awareness and connect with customers. Messaging...

Continuous Experimentation: Airbnb's Customer Experience Blueprint For Every Travel Company To Follow

4 min read

Continuous Experimentation: Airbnb's Customer Experience Blueprint For Every Travel Company To Follow

Originally published 9/14/22; Updated [NEW DATE]Travel has changed. The way people travel, why they travel, and the experiences they seek have become...

Reviving Wanderlust: How the Travel Industry Bounced Back Post-Pandemic

4 min read

Reviving Wanderlust: How the Travel Industry Bounced Back Post-Pandemic

Travel rebound is happening, but it’s not smooth sailing. Flight delays, cancellations and lost luggage are frustrating even the most seasoned of...

Performance Marketing No Longer Drives Value – Here’s What Does.

4 min read

Performance Marketing No Longer Drives Value – Here’s What Does.

An ad is only as good as the experience that follows it. How does ours rate?

What’s the Value in Connecting Sustainability and Customer Experience?

4 min read

What’s the Value in Connecting Sustainability and Customer Experience?

Customer experience (CX) and sustainability are two of the leading trends currently impacting growth, customer loyalty and competitive advantage....

Is Experience Optimization the New Upsell for Increased CLTV From Existing Subscribers?

4 min read

Is Experience Optimization the New Upsell for Increased CLTV From Existing Subscribers?

The consumption of media has changed significantly in recent years. Where older generations grew up listening to the radio, reading newspapers and...

Keeping Subscribers Engaged: Winning Retention Strategies in Media Streaming

3 min read

Keeping Subscribers Engaged: Winning Retention Strategies in Media Streaming

According to PWC’s Consumer Insights Survey 2020, 36% of people surveyed spent more on entertainment and media during the pandemic. 60% confirmed...

2022 State of Customer Experience: Mid-Year Update

5 min read

2022 State of Customer Experience: Mid-Year Update

Customer experience optimization is no longer a new trend. It’s now broadly recognized by most analyst firms as the key to achieving sustainable...

What's The Most Effective Way to Optimize Digital Experiences?

3 min read

What's The Most Effective Way to Optimize Digital Experiences?

This is a state-of-the-art Philips TV—well at least it was in the 1970s. Full color, multi-channel and featuring a remote control. Mounted in a...

Revitalize Your Renewal Strategy With CX Experimentation

4 min read

Revitalize Your Renewal Strategy With CX Experimentation

The probability of selling to an existing customer is between 60% and 70%. The probability of selling to a new customer is between 5% and 20%. Here’s...

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