Evolv AI Blog

CX (4)

Empathy Meets Privacy: Improving CX in Healthcare with Data Security in Mind

4 min read

Empathy Meets Privacy: Improving CX in Healthcare with Data Security in Mind

There is a huge opportunity to improve the customer experience (CX) for clients in the healthcare insurance industry. But given the complexities...

CX Lessons from the 2021 Holiday Shopping Season

4 min read

CX Lessons from the 2021 Holiday Shopping Season

The 2021 holiday shopping season was predicted to be a bumper year and it didn’t disappoint. Despite supply chain challenges and ongoing concerns...

Vision 2022: What are CEOs prioritizing?

4 min read

Vision 2022: What are CEOs prioritizing?

Having already navigated two turbulent years, most CEOs are feeling the pressure to sustain growth amid continued disruptions. A December 2021 survey...

5 New CX Habits for 2022

4 min read

5 New CX Habits for 2022

As we start the new year it’s a good time to reflect on what has changed in customer experience (CX) and unpack emerging trends for the year ahead.

Beyond Millennials and Gen Z: Generation Alpha's CX Revolution

4 min read

Beyond Millennials and Gen Z: Generation Alpha's CX Revolution

While brands are busy navigating the expectations of current customers), the next generation of shoppers are already quietly equipping themselves...

Digital CX in 2021: What changed and what stayed the same?

4 min read

Digital CX in 2021: What changed and what stayed the same?

2020 was the year that propelled digital transformation as companies had to pivot and quickly rely on e-commerce as a primary channel. In a matter of...

Elevating Ecommerce: The Power of Seamless Digital Experiences for Consumer Conversion

4 min read

Elevating Ecommerce: The Power of Seamless Digital Experiences for Consumer Conversion

According to Statistica, fashion e-commerce revenue accounted for $110.6 billion in sales in 2020. This despite a 15–20% decline in revenue predicted...

Travel Trends 2022—5 Ways Operators Need to Use CX to Rebound

4 min read

Travel Trends 2022—5 Ways Operators Need to Use CX to Rebound

For an industry that is accustomed to making sure customers get the best possible experiences, travel has certainly had to navigate a significant...

Forging Digital Bonds: The Critical Role of Customer Connections in Ecommerce

3 min read

Forging Digital Bonds: The Critical Role of Customer Connections in Ecommerce

With customer experience (CX) at the top of most business agendas, marketers are having to rethink how they engage with customers. It’s no longer...

The Power of Connecting Company Goals with Execution for Unmatched Customer Experience

3 min read

The Power of Connecting Company Goals with Execution for Unmatched Customer Experience

For most brands aiming to improve customer experience (CX), analytics are invaluable and track the success metrics. In other words: how a particular...

The Need for Speed: Enhancing E-commerce Conversions through Quicker Responses

3 min read

The Need for Speed: Enhancing E-commerce Conversions through Quicker Responses

Speed matters—to both website visitors and existing customers, which is why brands that get it right benefit from higher conversions. But in the...

The CX Trap: 5 Ways Enterprise Companies Undermine Their Efforts to Improve

3 min read

The CX Trap: 5 Ways Enterprise Companies Undermine Their Efforts to Improve

Increasingly, enterprise companies with high growth targets are prioritizing strategies to improve customer experience (CX). Data from analysts...

Holiday Retail Trends and How to Maximize Sales

2 min read

Holiday Retail Trends and How to Maximize Sales

A recent report predicts 9% growth in retail in 2021 which puts it at its highest level in 20 years.

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