4 min read
Is Experience Optimization the New Upsell for Increased CLTV From Existing Subscribers?
The consumption of media has changed significantly in recent years. Where older generations grew up listening to the radio, reading newspapers and...
CX (4)
3 min read
Keeping Subscribers Engaged: Winning Retention Strategies in Media Streaming
According to PWC’s Consumer Insights Survey 2020, 36% of people surveyed spent more on entertainment and media during the pandemic. 60% confirmed...
5 min read
2022 State of Customer Experience: Mid-Year Update
Customer experience optimization is no longer a new trend. It’s now broadly recognized by most analyst firms as the key to achieving sustainable...
3 min read
What's The Most Effective Way to Optimize Digital Experiences?
This is a state-of-the-art Philips TV—well at least it was in the 1970s. Full color, multi-channel and featuring a remote control. Mounted in a...
4 min read
Revitalize Your Renewal Strategy With CX Experimentation
The probability of selling to an existing customer is between 60% and 70%. The probability of selling to a new customer is between 5% and 20%. Here’s...
4 min read
How Experimentation can Improve Customer Loyalty and Grow CLV
AI can give brands the opportunity to harness massive amounts of data and continuously learn what’s driving business impact in a fraction of the time...
4 min read
Why Landing Page Optimization Is all About CX
For brands, competition is increasing on all fronts. It’s a challenging task to attract a customer’s attention enough to get them to click through to...
3 min read
Unlocking Loyalty: How Improving CX Drives Higher Program Sign-ups
Analyst reports consistently discuss customer experience (CX) as a business priority. At first glance, CX appears to be the silver bullet for...
4 min read
How to Overcome 5 Common Customer Experience CX Challenges in 2023
Updated April 10, 2023 Across all industries, customer experience (CX) has become the focal point for brands looking for a competitive advantage. It...
3 min read
A New Look at Diversity to Massively Improve CX
In the complex world of digital customer experiences (CX), brands are working hard to understand customer intent and meet growing demands for...
4 min read
From Customers to Advocates: Telco's Retention and Growth Strategies Fueled by CX
As the business world continues to evolve into a hybrid, remote workspace, Telcos are acutely aware of their vital role in keeping everyone and...
3 min read
Resilient CEOs Are Harnessing AI to Navigate Volatile Markets
Modern digital lifestyles are built on a myriad of connections. As much as it’s convenient for customers to log-in and shop online, the ability of...
4 min read
Exploring the Synergy Between Customer Experience and a Circular Economy
As brands seek to understand more about customer behavior, it’s becoming increasingly apparent that many influencing factors are interrelated. In the...