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The majority of digital leaders agree that despite the many challenges of COVID-19, one positive has been the acceleration of digital transformation across their businesses. For 2021 to be a better year that results in a robust recovery, as many...
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60% of the world’s population has an internet connection and 66% has a mobile phone according to research by Kepios. In the United States, 42% of...
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If ever the opportunity to connect with friends and family was taken for granted, 2020 has taught us not to. While this crazy year may be drawing to...
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While Japan may not have been the hardest hit in terms of COVID-19 cases and deaths compared to other countries, its economy has not gone unscathed....
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Here is a shocking statistic: It is estimated that the pandemic will result in a global loss of more than $9 trillion in revenue for the travel...
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Having a well designed website isn’t enough to engage visitors, drive conversions, and generate business growth. Eye-catching graphics, special...
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Having a goal to increase the average order value (AOV) is a fairly common growth strategy in ecommerce. AOV is calculated by dividing revenue earned...
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Jupiter:Hi, I'm here with Michael Scharff, CEO of Evolv to speak with Kara Cabassa, who is the Senior Customer Success Manager at Evolv. She lives in...
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The banking and finance sector is ideally suited for digital transformation but, improving the customer experience as part of that comes with some...
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Despite the global pandemic and subsequent economic downturn in 2020, there are some companies that are experiencing accelerated growth. Companies...
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If there’s an industry that’s owned the concept of customer experience, it’s casual restaurants. There are three terms that get thrown around fast...
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Serving up memorable digital experiences that convert customers is an ongoing challenge for companies. It requires a customer-centric approach,...
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We’ve heard analysts talk about optimizing the customer experience to improve conversions. It’s intuitive. Make things easier and more convenient for...
