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When the first Automatic Teller Machine (ATM) made its debut in New York in 1969, it was seen as a great leap forward in banking. For the first time, customers could withdraw cash after banking hours—a major benefit. Over the years ATMs have evolved...
3 min read
The majority of digital leaders agree that despite the many challenges of COVID-19, one positive has been the acceleration of digital transformation...
3 min read
60% of the world’s population has an internet connection and 66% has a mobile phone according to research by Kepios. In the United States, 42% of...
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If ever the opportunity to connect with friends and family was taken for granted, 2020 has taught us not to. While this crazy year may be drawing to...
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While Japan may not have been the hardest hit in terms of COVID-19 cases and deaths compared to other countries, its economy has not gone unscathed....
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Here is a shocking statistic: It is estimated that the pandemic will result in a global loss of more than $9 trillion in revenue for the travel...
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Having a well designed website isn’t enough to engage visitors, drive conversions, and generate business growth. Eye-catching graphics, special...
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Having a goal to increase the average order value (AOV) is a fairly common growth strategy in ecommerce. AOV is calculated by dividing revenue earned...
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Jupiter:Hi, I'm here with Michael Scharff, CEO of Evolv to speak with Kara Cabassa, who is the Senior Customer Success Manager at Evolv. She lives in...
4 min read
The banking and finance sector is ideally suited for digital transformation but, improving the customer experience as part of that comes with some...
3 min read
Despite the global pandemic and subsequent economic downturn in 2020, there are some companies that are experiencing accelerated growth. Companies...
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If there’s an industry that’s owned the concept of customer experience, it’s casual restaurants. There are three terms that get thrown around fast...
3 min read
Serving up memorable digital experiences that convert customers is an ongoing challenge for companies. It requires a customer-centric approach,...
